I believe that to improve your credibility as a speaker, first you need to know the subject inside and out. Lacking that, facial movements, tone of voice and hand gestures are an excellent way of fooling others into believing you know what your talking about. to use an example.. Hand the people a sandwich hand movement instills confidence in your audience.
Talking about something you know about really does make the time fly by ! When you are talking about something you know about, your not worried about the time your just focused on getting all the important information out to the people.
Comm 1227 - Option 1 Question 1: Describe how to use tact when giving feedback? Providing positive feedback to an employee is a pleasant and rewarding thing to do. However, not every supervisor is at ease with the task of providing performance feedback especially if the feedback is negative. Many supervisors would rather slash their wrists rather than addressing shortcomings with one of their team members. Though there are no secrets or magic wands in providing the required and necessary feedback; the mindset of "fixing problems and improving performance" should always be foremost in your mind. Remaining constructive and cooperative will yield much better results than burning bridges along the way.
Question 2: What formula does the three letters PEP suggest for feedback? The Praise, Evaluation, Praise (PEP) approach is just a new twist on the age old and well known "sandwich" approach. First you start the feedback session with a positive comment, then you address the issue and you close on a high note with a positive comment. Of course, for your "Number One Problem Child" there is such a thing, as the "Reverse Sandwich Approach". It normally goes like this; first you slam him hard with the problem issue, then in the middle of the counselling session you pump him up a little with some positive stuff and then you slam him hard again so he remembers why he was there in the first place. Whether you use the "sandwich, or reverse sandwich approach" is really a matter of choice. One is recommended by the text book and the other ... well not so much!
I believe that to improve your credibility as a speaker, first you need to know the subject inside and out. Lacking that, facial movements, tone of voice and hand gestures are an excellent way of fooling others into believing you know what your talking about. to use an example.. Hand the people a sandwich hand movement instills confidence in your audience.
ReplyDeleteTalking about something you know about really does make the time fly by ! When you are talking about something you know about, your not worried about the time your just focused on getting all the important information out to the people.
ReplyDeleteComm 1227 - Option 1
ReplyDeleteQuestion 1:
Describe how to use tact when giving feedback?
Providing positive feedback to an employee is a pleasant and rewarding thing to do. However, not every supervisor is at ease with the task of providing performance feedback especially if the feedback is negative. Many supervisors would rather slash their wrists rather than addressing shortcomings with one of their team members. Though there are no secrets or magic wands in providing the required and necessary feedback; the mindset of "fixing problems and improving performance" should always be foremost in your mind. Remaining constructive and cooperative will yield much better results than burning bridges along the way.
Question 2:
What formula does the three letters PEP suggest for feedback?
The Praise, Evaluation, Praise (PEP) approach is just a new twist on the age old and well known "sandwich" approach. First you start the feedback session with a positive comment, then you address the issue and you close on a high note with a positive comment. Of course, for your "Number One Problem Child" there is such a thing, as the "Reverse Sandwich Approach". It normally goes like this; first you slam him hard with the problem issue, then in the middle of the counselling session you pump him up a little with some positive stuff and then you slam him hard again so he remembers why he was there in the first place. Whether you use the "sandwich, or reverse sandwich approach" is really a matter of choice. One is recommended by the text book and the other ... well not so much!
B.L